Troubleshooting/Problems with our online freight calculator

Our online freight calculator is designed for shipping goods from the U.S. overseas using LCL freight.  

As a U.S. OTI - licensed and bonded U.S. Freight Forwarder, we do our best to make your international shipping as easy as possible. Having instant access to thousands of freight rates to numerous destinations worldwide, with this online freight calculator, you can manage international cargo transportation of relatively large orders from the USA regardless of your location.

However, if you experience any difficulties getting a price quote in the online freight calculator, please note that this website was designed to work with Microsoft Edge or Explorer, or Google Chrome web browsers. This online freight calculator may not work properly with other web browsers.

Anyway, if you have a problem using the online freight calculator or have any suggestions regarding the user interface, we'd greatly appreciate any comments or suggestions. Please do not hesitate to contact us.

The best way to describe a problem is to email us screenshots. To take a screenshot on a PC' or Laptop's Windows:

• Open the screen you wish to capture
  
• Press Ctrl + PrtSc/SysRq at the same time
  
• Point your mouse into the body of your email 
  
• Press Ctrl +V (paste) into your email to us.

Anti-spam methods

If our emails related to your inquiries about shipping items from the USA abroad continue to go to your spam/junk email folder, then find your email provider below and follow specific directions specific to your provider:

AOL Users:

Check your "Spam" folder. If you find our email there, select the message from InternationalShippingUSA.com and click "This is Not Spam."
To ensure future delivery, also do the following:

1. Right-click on Contacts in the left sidebar and select New Contact from the menu.

2. Type in LoveAwake.com in the Name Field and @ InternationalShippingUSA.com in the Email 1 field.

3. Press the Create button at the top of the page.

Hotmail Users:

Check your "Junk email" folder. If you find our email there, select the message from InternationalShippingUSA.com and click "Not Junk."

To ensure future delivery, also do the following:

1. Click on Options in the upper right-hand corner of the page

2. Click on Safe and blocked senders under Junk e-mail

3. Click on Safe Senders

4. Type in @ InternationalShippingUSA.com and click the Add to list » button

Yahoo Users:

Check your "Bulk Mail" folder. If you find our email there, select the message from InternationalShippingUSA.com and click "Not Spam."

To ensure future delivery, also do the following:

1. Click the Contacts tab at the top of the page.

2. Click the Add Contact Button

3. Type in InternationalShippingUSA.com in the name field and @InternationalShippingUSA.com in the email field.

4. Then click the Save button at the bottom of the page.

Gmail Users:

Check your "Spam" folder. If you find our email there, select the message from InternationalShippingUSA.com and click "Not Spam."

To ensure future delivery, also do the following:

1. Click on Contacts in the left sidebar

2. Click on the Create Contact link at the top of the page

3. Type in InternationalShippingUSA.com in the Name field and @ InternationalShippingUSA.com in the Email field.

4. Click the Save button at the bottom of the page.

Outlook Users:

1. Select Actions from the top menu bar, then select Junk email, followed by Junk Email Options.

2. Select the Safe Senders tab, then click the Add button.

3. Type in InternationalShippingUSA.com and click the OK button.

4. Click the OK button.