AMID Logistics, LLC. Contact information.

We're here to help with your international shipment. To get things started, the first and absolutely necessary step is to calculate a price quote with our online freight calculator. Once you've received the quote in your email, don't hesitate to reach out with any questions by replying to the quote or giving us a call. However, to avoid confusion, we don't offer price information over the phone. So, please first calculate your price quote online.

If you used our online freight calculator to get a quote or book a shipment, please include the customer reference number associated with your quote or booking in the subject line of your email or when you call us. This number will help us identify your shipment and give you personalized assistance quickly. We want to make sure we help you as best as we can.

If you are new to international shipping or looking to ship your household goods or personal items in boxes or crates, we recommend you read these LCL freight service topics. These topics have been compiled based on our 20+ years of experience in assisting inexperienced international shippers. These articles address the most frequently asked questions and can be read within 20-30 minutes. After reading them, you will be well-prepared to ship your belongings overseas from the U.S., regardless of the international transportation company you choose.

If you're an experienced international shipper and ship commercial cargo, we recommend checking out our step-by-step guide on shipping procedures with AMID Logistics. The guide outlines standard procedures for shipping cargo LCL, but it's specifically tailored to cargo deliveries from the USA by utilizing our online freight calculator.

Additionally, we encourage you to explore our website's references, documents, and FAQ sections. Watching our concise three-minute video on YouTube or contacting us with quick questions is also beneficial. Our customer support is reachable from any page on our website.

You may take a minute to see what our customers say about our business.

Customer support contact information:

Our office business hours: Monday to Friday from 9:00 am to 4:00 pm (U.S. Eastern Standard Time). We are closed on U.S. Federal holidays. Welcome to visiting us, but please schedule an appointment in advance.

Inquiries in e-mails may be monitored and answered after business hours and on weekends. Phone calls cannot be answered after hours and on weekends. We suggest asking questions via e-mail. Answers to questions in the e-mail may be processed after business hours and contain more comprehensive information, such as web links to related topics, sailing schedules, etc.
Primary email:

IMPORTANT!: If you do not receive our reply to your inquiry via email within one business day, then please check your spam email folder and mark "not spam." Otherwise, you may lose our reply email.
Phone:

We do our best to answer phone calls related to your international shipping needs after the first or second ring. However, occasionally, due to high call volume, the wait time may exceed your expectations. We apologize for the inconvenience this may cause you. Please wait, try your call later. Otherwise, please email your questions. All emails will be answered promptly in the order they are received.
Fax:
Our office and payments remittance mail address:

AMID Logistics, LLC
248 Geiger Rd, Unit 201H
Philadelphia, PA 19115, USA

AMID Logistic, LLC

Our Northeast Philadelphia office manages international cargo deliveries virtually from any location in the U.S. Welcome to visit us during working hours. Please schedule your appointment in advance with your preferred date and time.

Dmitriy Olga Michael

American Multimodal International Deliveries - AMID Logistics, LLC is a licensed and bonded U.S. Freight Forwarder. Our primary business is international cargo transportation from the USA by sea, particularly shipping from the USA freight LCL. Shipping freight LCL means delivering from the USA cargo in boxes, crates, and pallets, consolidated with other shippers in multimodal ocean freight containers.

What is a U.S. OTI - Ocean Transportation Intermediary?

According to the U.S. Code of Federal Regulations: An Ocean Transportation Intermediary is either an ocean freight forwarder or a non-vessel operating common carrier (“NVOCC”). An Ocean freight forwarder is an individual or company that dispatches shipments from the United States via common carriers and books or otherwise arranges space for those shipments on behalf of shippers. Ocean freight forwarders also prepare and process the documentation and perform related activities pertaining to those shipments. An NVOCC is a common carrier that holds itself out to the public to provide ocean transportation, issues its own house bills of lading or equivalent document, but does not operate the vessels by which ocean transportation is provided, and is a shipper in relation to the involved ocean common carrier.