Tracking your shipment

Most of the time, tracking is available on sea freight carriers' websites. See which sea freight carrier is in your international shipping on your shipping documents. For the tracking, use your CARRIER'S BOOKING NUMBER. Do not confuse CARRIER'S BOOKING NUMBER with our Customer Reference Number.

Below are the web links to the most commonly used freight carriers' websites for tracking:

• CaroTrans Int’l Inc
• Conterm/Vanguard/DCL
• ECU
• Troy Container Line, Ltd
• Tracking in U.S. domestic cargo transportation (pickup or line haul to CFS) should be available by LTL BOL or PRO number on LTL carriers' websites.

Suppose none of the carriers listed above are used in your international shipping. In that case, you may contact us to find out if online tracking is available, or we'll request your carrier to track it manually.

After you have paid our invoice and received your ocean freight express release bill of lading, all you have to do is wait for an Arrival Notice. You should expect the arrival notice on/in a few days before the ETA (Estimated Time of Arrival) for your shipment.

The arrival notice will usually be emailed to your consignee (and the notify party, if any). That's why your email for contacts in the destination on your ocean freight bill of lading must be valid. Pay extra attention to your email box around the ETA. Check the junk mail folder. Do not miss your arrival notice. Having the arrival notice, begin working on your import recovery without delays.

SHIPMENTS WITH TRANS-SHIPPING: If a Port of Discharge on your bill of lading differs from the Place of Delivery, then the ETA in your shipping from the USA may NOT be the ETA to the final destination. The ETA is to the Port of Discharge, where your cargo will be handled for further transshipping to the final destination (Place of Delivery).

In other words, when tracking your shipment on the carrier's website, always pay attention to the TRANSHIPENT ETA unless the Port of Discharge is your final destination. The TRANSHIPMENT ETA is the actual ETA for your international shipment. Do not confuse the ETA and the TRANSHIPMENT ETA.

Please remember that the sea freight carrier's destination agent may not receive any particular information about your shipment until very few days before the ETA or TRANSIPMENT ETA. However, if you wish, you may contact the agent in advance. If the agent hasn't yet received information about your shipment, email or fax them a copy of your bill of lading. Reconfirm your contact information, and wait for an Arrival Notice.

IF, FOR ANY REASON, YOU DID NOT RECEIVE AN ARRIVAL NOTICE AS EXPECTED, DO NOT HESITATE TO CONTACT THE OCEAN FREIGHT CARRIER'S DESTINATION AGENT! Email or fax them a copy of your bill of lading. Reconfirm your contact information, and insist on the arrival notice. Otherwise, storage charges, Customs penalties, and other significant expenses may occur due to delay in your import recovery.