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I. For new customers, shipments with unpaid deposits will not be processed. There is no obligation to cancel a shipment with an unpaid deposit.  

II. If a deposit is paid, we have processed the booking, but the shipment is canceled before the cargo has been tendered to the shipment, the customer will be refunded, less the processing fee:

III. After the cargo is submitted to the shipment but is still at the origin and can be returned, we will request the carrier to put the load on hold. The customer will be refunded after their written confirmation that the goods are returned. The $150 processing fee plus any carriers' charges accrued on this return (if any) are on the customer's account. 

IV. After a direct international ocean freight carrier has processed a shipment and the shipment cannot be returned to the shipper, i.e., cargo is on the way to the destination: consolidated in the container, entered in the international ocean carrier's container yard or pier to be loaded aboard a vessel, etc. a refund cannot be provided.

V. ROLLOVER FEE: Missing scheduled cut-off (latest delivery)/pickup day: If the cargo has not been delivered to a shipping terminal on the intended delivery day as requested by the customer at the time of booking, then we will roll the shipment over to the next available vessel without additional notice. Rollover fee may apply on each rollover:

VI. PAYPAL REFUND FEE. Fee on payments via PayPal:

VII. REFUNDS TO PAYMENTS BY U.S. BANK CHECKS, WIRE OR DIRECT BANK TRANSFERS, AND WESTERN UNION TRANSACTIONS: Having a negative experience, to avoid confusion and fraud, we provide refunds only to the name that was on the initial payment related to the refund. No exceptions.

Suppose there is a refund by our U.S. Bank business check. Before a refund is initiated, the payer must reconfirm complete remittance information, including street address and a valid phone number. The U.S. First Class Mail is free to mail a refund check. Any expedited mail must be prepaid. Please provide prepaid shipping labels. 

If there is a wire transfer refund or Western Union transaction, then any associated with the return fee is on the recipient's account. 

VIII. REFUND OPERATING COST & SMALLER REFUNDS UP TO $25: Our operating cost to complete a refund is $25. Then, refunds toward deposits and slight discrepancies in our invoices up to $25 may not be processed. If a customer insists on a smaller refund of $25 or less, an inquiry must be emailed. Then, we will consider the refund in a case-by-case scenario.

IX. CREDIT TOWARD ANOTHER SHIPMENT: If a customer cancels a shipment or overpays with a deposit, they can keep the funds for a future shipment.

Email us and request to keep the funds toward another shipment with us.

After that, when booking a new shipment with us, type in the 'COMMENTS AND QUESTIONS' line at the bottom of our online booking form: "Please apply the credit of $... from my customer reference# US... to this shipment."

The credit will apply toward the new shipment and:

X. Returned/bounced check fee is $50.00.


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