RETURN POLICY

I. For new customers, shipments with unpaid deposits will not be processed. There is no obligation to cancel a shipment with an unpaid deposit.  

II. If a deposit is paid, we have processed the booking, but the shipment is canceled before the cargo has been tendered to the shipment, the customer will be refunded, less the processing fee:

• $75 on LCL shipments; 
• $150 on FCL, RO-RO, and Break Bulk shipments.

III. After the cargo is submitted to the shipment but is still at the origin and can be returned, we will request the carrier to put the load on hold. The customer will be refunded after their written confirmation that the goods are returned. The $150 processing fee plus any carriers' charges accrued on this return (if any) are on the customer's account. 

IV. After a direct international ocean freight carrier has processed a shipment and the shipment cannot be returned to the shipper, i.e., cargo is on the way to the destination: consolidated in the container, entered in the international ocean carrier's container yard or pier to be loaded aboard a vessel, etc. a refund cannot be provided.

V. ROLLOVER FEE: Missing scheduled cut-off (latest delivery)/pickup day: If the cargo has not been delivered to a shipping terminal on the intended delivery day as requested by the customer at the time of booking, then we will roll the shipment over to the next available vessel without additional notice. Rollover fee may apply on each rollover:

• LCL shipments: $35 per rollover. This does not apply to the first rollover but begins from the second rollover. An attempt pickup fee (if pickup is requested) may apply. 
• FCL, cars, RO-RO, and break bulk rollover charges will be calculated on a case-by-case basis depending on the carrier's roll charge and the circumstances of a particular shipment.

VI. PAYPAL REFUND FEE. Fee on payments via PayPal:

• Beginning on October 11, 2019, PayPal does not return fees from original transactions. All refunds via PayPal are subject to the initial not-refundable PayPal transaction fee. 
• Payments via PayPal are limited to $750 on the total shipping cost. Payments above $750 on the total shipping cost made via PayPal will be considered invalid and refunded via PayPal, less the not-refundable PayPal transaction fee and $50 per refund. 

VII. REFUNDS TO PAYMENTS BY U.S. BANK CHECKS, WIRE OR DIRECT BANK TRANSFERS, AND WESTERN UNION TRANSACTIONS: To avoid confusion and fraud, refunds will only be issued to the name on the initial payment. No exceptions.

Suppose there is a refund by our U.S. Bank business check. Before a refund is initiated, the payer must reconfirm complete remittance information, including street address and a valid phone number. The U.S. First Class Mail is free to mail a refund check. Any expedited mail must be prepaid. Please provide prepaid shipping labels. 

If there is a wire transfer refund or Western Union transaction, then any associated with the return fee is on the recipient's account. 

VIII. REFUND OPERATING COST & SMALLER REFUNDS UP TO $25: Our operating cost to complete a refund is $25. Refunds toward deposits and slight discrepancies in our invoices up to $25 may not be processed. If a customer insists on a smaller refund of $25 or less, an inquiry must be emailed. Then, we will consider the refund on a case-by-case basis.

IX. CREDIT TOWARD ANOTHER SHIPMENT: If a customer cancels a shipment or overpays with a deposit, they can keep the funds for a future shipment.

Please email us and ask to retain the funds for a future shipment with our company.

After that, when booking a new shipment with us, type in the 'COMMENTS AND QUESTIONS' line at the bottom of our online booking form: "Please apply the credit of $... from my customer reference# US... to this shipment."

The credit will apply toward the new shipment and:

• If the credit is sufficient to cover a deposit for the new shipment, we'll proceed with the new shipment immediately. No other deposit is necessary.
• If the credit is NOT sufficient to cover a deposit for the new shipment (less than 70% of the required deposit), it will apply to our final invoice.
• If there are still remaining funds, the funds will apply toward another shipment. Claim the funds in the 'COMMENTS AND QUESTIONS' line at the bottom of our online booking form.

X. Returned/bounced check fee is $50.00.

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